0800 FAQ

What is an 0800 number ?

0800 "freephone" numbers are free to the caller no matter where in the UK the caller is calling from.

How can 0800 numbers help my business ?

Research has suggested that 0800 numbers give companies a national and more prestigious image. Which in turn gives customers (and potential customers) a greater level trust and confidence in your organisation.

Research has also shown that prospective customers are more inclined to call a company with a 0800 number than a competitor's standard 01 or 02 number.

Do I need new telephone equipment installed ?

No. All changes are carried out at the exchange level and are completely independent of the equipment you have on your site. However if your existing equipment allows, you may wish to change your outgoing number presentation (i.e. your caller id) to your new 0800 number.

How do they work ?

0800 numbers are completely transparent to your current telephone service. The service is simply implemented by mapping your chosen 0800 numbers to your current local telephone numbers. When your clients call the 0800 number they are redirected to your office without any delay in the call whatsoever.

Do we have to change our existing telephone provider ?

Absolutely not. We redirect your new 0800 number on to your existing number. Your telephone provider will neither know nor care that it has happened.

Will our old numbers still work ?

Yes you will still be able to use your current number. So you can gradually transition from current number to your new 0800 numbers .

What if we move offices or change our telephone provider ?

If you move (or change your actual phone number for any reason), we simply re-direct your 0800 number(s) to your new number(s).

Can we use an 0800 number for our fax machine ?

Of course you can, although many of our clients prefer to put their fax machines on 0870 numbers, as these numbers generate revenue.